FAQ's
To ensure you can access your purchase seamlessly, we’ve prepared this FAQ with solutions to common issues and step-by-step instructions for different devices.
PDF Version
For the PDF file, look for an email from Tom Walker (access@tomwalker.com). Check your spam folder if needed.
Download and Access
Dropbox Link:
- Click the Dropbox link provided in your purchase confirmation email.
- The file will download directly to your device; no Dropbox account is required.
Password:
- The password to open the PDF is your email address in all lowercase letters (e.g., name@example.com).
- Note: This is not your email account password.
Device-Specific Instructions
Mac:
- Locate the file in your Downloads folder via Finder.
- Open with Preview or Adobe Acrobat Reader.
- Ensure your PDF reader is updated for encrypted files.
- Download Adobe Acrobat Reader.
Windows PC:
- Navigate to your Downloads folder via File Explorer.
- Double-click the file to open it.
- Use Adobe Acrobat Reader for best results.
- Download Adobe Acrobat Reader.
iOS (iPhone/iPad):
- After downloading, locate the file in the Files app (On My iPhone/iPad > Downloads).
- Open the file and enter your email address as the password.
- Use Books (native) or Adobe Acrobat Reader for optimal viewing.
- Download Adobe Acrobat Reader.
Android:
- Locate the file in the Downloads folder using the Files or My Files app.
- Tap to open and input your email as the password.
- For best results, use Google PDF Viewer or Adobe Acrobat Reader.
- Download Adobe Acrobat Reader.
Troubleshooting
File Won’t Open:
- Ensure your PDF reader is updated.
- Try an alternative PDF reader if issues persist.
“Invalid Password” Error:
- Confirm your email address is entered in all lowercase letters.
- Check for typos or unintended capitalizations.
Can’t Find the File:
- Search your device’s Downloads folder.
- Use your device’s search function to locate the file by name.
eReader/Audiobook Version
Look for an email from BookFunnel. Check your spam folder if needed.
Delivery via BookFunnel
BookFunnel simplifies digital delivery, ensuring compatibility across various devices.
Steps to Access:
Email from BookFunnel:
- Check your inbox for an email from BookFunnel containing your download link.
- If not found, check your spam or junk folder.
Download Options:
- Follow the link to download the book in formats compatible with eReaders, smartphones, and tablets.
- For audiobooks, BookFunnel provides streaming or download options within their app.
Installing the BookFunnel App
iOS (iPhone/iPad):
- Download the BookFunnel app from the App Store.
- Open the app and log in using your email address.
- Access your purchased book or audiobook directly within the app.
Android:
- Download the BookFunnel app from the Google Play Store.
- Open the app and log in using your email address.
- Access your purchased book or audiobook directly within the app.
Kindle Fire:
- Download the BookFunnel app directly from BookFunnel’s website.
- Open the app and log in using your email address.
- Access your purchased book or audiobook directly within the app.
Alternative Access via BookFunnel Cloud Reader
- If you prefer not to install the app, you can access your book or audiobook through the BookFunnel Cloud Reader.
- Log in with your email address to read or listen directly in your browser.
Troubleshooting
Didn’t Receive the BookFunnel Email:
- Check your spam or junk folder.
- Ensure you’re checking the email account used for the purchase.
Issues with the BookFunnel App:
- Ensure the app is updated to the latest version.
- For assistance, contact BookFunnel support at help@bookfunnel.com.
Hardcover Edition
Shipping Details
- Hardcovers are shipped within 1 business days of your order.
- Once shipped, you will receive an email with tracking details to monitor your order’s progres
What to Do If You Don’t Receive Your Hardcover
- Check Your Tracking Information: Use the tracking number provided in the shipping confirmation email to check the delivery status.
- Search for the Package: Look inside your mailbox, around your front door, or in any usual delivery drop-off locations. Ask neighbors if they may have received it on your behalf.
- Contact the Delivery Carrier: Use the tracking number to report the issue to the shipping carrier. They often have specific guidance for misplaced packages.
- Reach Out to Us: If the issue persists, contact us at hello@tomwalker.com. Provide your order number and tracking details so we can assist further.
By following these steps, we’ll ensure you receive your hardcover copy promptly!